Legal Policies & Agreements

Privacy Policy

Welcome to SGB Connect, the enterprise mobile telecaller, lead conversion, and customer communication application provided by SGB Agro Industries ("Company", "we", "our", or "us"). We are dedicated to safeguarding your personal data and upholding your rights under applicable privacy legislation, including the Digital Personal Data Protection Act (DPDP Act 2023) and Google Play Developer Program Policies.

1. Information We Collect

SGB Connect collects information strictly required to operate enterprise telecalling, lead pipeline tracking, and customer communication:

• Account & Profile Information: Agent name, authorized staff email ID, mobile phone number, department role (Telecaller, Sales Executive, Admin), and telephony PBX extension.
• Customer & Prospect Information: Farmer/customer name, phone number, location (village, district, state), lead source (Meta ad, website, WhatsApp), crop type, and product inquiries.
• Audio Recordings (Voice Notes): Real-time voice messages recorded by agents via microphone to send directly to customers via WhatsApp chat.
• Photos & Media Files: Images captured or picked by users representing payment receipts (UPI/NEFT/bank screenshots), product catalogue PDFs, and customer documents.
• Telephony & Call Logs: Click-to-call initiation metadata (call ID, timestamp, destination phone, call duration, connected/disconnected status via Acefone PBX). Direct SIM phone calls are dispatched through standard Android dialer.
• Network & Device Diagnostics: Network connection state, API round-trip status, app version, and crash diagnostic logs to maintain uptime.

2. Device Permissions & Why They Are Requested

In adherence to Google Play policies, SGB Connect requests permissions solely for core runtime features:

3. How We Use Collected Data

• To manage and route incoming agricultural equipment leads to assigned telecallers.
• To initiate Acefone cloud PBX calls between sales agents and prospects without revealing personal caller SIMs.
• To verify customer booking payments and confirm dispatch of agricultural machinery & bio-fertilizers.
• To provide audit trails and performance KPIs (calls connected, orders converted) to company administrators.
• Zero Data Selling: We do not sell, rent, or monetize personal or farmer data to third-party advertisers or data brokers under any circumstances.

4. Data Storage & Security Measures

We deploy bank-grade technical and organizational safeguards:

• Encryption in Transit: All communication between SGB Connect and backend servers is encrypted using Transport Layer Security (TLS 1.3 / HTTPS).
• Authentication: Strict JSON Web Token (JWT) verification and bcrypt password hashing.
• Role-Based Access Control (RBAC): Telecallers are restricted to viewing only leads and chats assigned to their profile.
• Secure Cloud Media: Customer receipt media and attachments are stored on secure cloud object storage with time-limited signed access.

5. Data Retention & Account Deletion Requests

Customer and lead logs are retained for as long as required for agricultural order fulfillment and warranty compliance. Authorized users or customers may request data correction or complete deletion by emailing our Data Protection Officer at support@sgbagroindustries.com or submitting a request through the app's User Profile screen.

6. Contact Us

If you have questions, inquiries, or grievances regarding this Privacy Policy:

• Entity: SGB Agro Industries
• Email: support@sgbagroindustries.com
• Address: SGB Agro Industries Industrial Complex, Koppa, Karnataka, India

Terms and Conditions of Use

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Agent") and SGB Agro Industries ("Company", "we", "us") governing your access to and use of the SGB Connect mobile application and telecaller platform.

1. Authorized Use & Enterprise Account

SGB Connect is an enterprise CRM and communication utility designed strictly for authenticated telecalling agents, sales executives, and authorized representatives of SGB Agro Industries. Unauthorized access, account sharing, or credential sharing is strictly prohibited.

2. Telecaller Conduct & Customer Communication

Users of SGB Connect agree to abide by ethical customer communication standards:

• Telecallers must maintain professional decorum when contacting farmers and equipment prospects.
• Calls and WhatsApp communications must comply with national TRAI telemarketing regulations (hours between 9:00 AM and 8:00 PM local time).
• Voice notes recorded via the app microphone must pertain exclusively to product inquiries, quotation clarifications, or order confirmations.
• Uploading fraudulent, forged, or unauthorized payment receipts is strictly grounds for immediate termination of access and legal action.

3. Telephony & Calling Services

SGB Connect integrates third-party cloud telephony services (Acefone) to facilitate click-to-call functionality. Call quality and connection availability are subject to carrier network conditions. SGB Agro Industries logs telephony status (call duration, timestamp, connected status) for operational quality control.

4. Intellectual Property

All brand assets, software code, UI design, product catalogues, trademarks, and documentation contained in SGB Connect are the exclusive intellectual property of SGB Agro Industries.

5. Disclaimer of Warranties & Limitation of Liability

SGB Connect is provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for 99.9% platform availability, we do not guarantee uninterrupted operation in regions with inadequate cellular internet connectivity.

6. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts in Karnataka, India.

7. Contact Information

For questions or notices regarding these Terms:

Email: support@sgbagroindustries.com
SGB Agro Industries, Industrial Area, Koppa, Karnataka, India.